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Please view this video that shows the manual mandate activation process.
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Frequently Asked Questions (FAQs)
Is partial debit available with Remita Direct Debit?
No it is not possible to make partial debit on Remita but the merchant can dechunk the mandates by creating smaller debits.How many times would Remita attempt to debit the customer’s account in a day
Ignite attempts debit twice in a day so this means we issue a debit instruction to Remita on Ignite twice a day. When we issue a debit instruction, it's then up to Remita to keep attempting debit on the account until it's successful and they notify us.Can the customer disable the direct debit mandate on their account and if they do will the merchant be notified?
No customers cannot disable a direct debit mandate once they activate it. Direct debits can be deactivated on three instances.
i).Once all the loan repayments have successfully been completed
ii). If the loan has been closed
iii). When the merchant does cancel the mandate.