...
Step B: On Loan Approval, the platform triggers a notification to the customer to log in to their customer portal
...
Step C: when a customer logs in, the customer is presented with a call to trigger their direct debit mandate activation.
Step D: On opt-in, the customer is presented with a screen to input an OTP. The OTP is sent via SMS to the phone number attached to their bank account.
...
Step E: The customer validates the OTP.
...
On failed validation, the customer is allowed to try one more time. If validation still fails, the platform should trigger an error notification and end the process.
...
On failed mandate activation, the customer is prompted via notification. The platform should allow the applicant to restart the mandate activation process one additional time. If the process fails again, the loan application is declined.
...
Refer to this step for the electronic mandate. Same The same steps apply for the this configuration step.
STEP A: On Loan Approval, the platform triggers a notification to the customer to log into their CP
STEP B: On log inlogin, the customer is presented with a call to trigger their direct debit mandate activation.
...